Refund & Return Policy
Last Updated: 10-01-2026
Thank you for shopping with Proud Forces, a brand operated by VinSunTech Solution. We value your trust and strive to ensure your satisfaction with every purchase. Please read this Refund & Return Policy carefully to understand our procedures.
1. Scope of Policy
This policy applies to Clothing, Apparel, Accessories, and Stationery items purchased from the Proud Forces website, including but not limited to caps, badges, pins, stickers, pens, and related merchandise.
2. Return Policy
Return Window
We accept return requests within 7 days from the date of delivery. Requests raised after this period will not be eligible for return, exchange, or refund.
Eligibility for Return
To be eligible for a return:
- The product must be unused, unwashed, and unworn
- The product must be in original condition and original packaging
- All tags, labels, and accessories must be intact
- Customized or personalized items are non-returnable
3. Return Process
To initiate a return, please contact us at admin@proudforces.com with:
- Order ID
- Product details
- Reason for return
- Clear images of the product (if applicable)
Our team will review your request and share further instructions.
4. Shipping Charges for Returns
- Return shipping costs are borne by the customer, unless the return is due to a defective, damaged, or incorrect product shipped by us.
- Original shipping charges (if any) are non-refundable.
5. Refund Policy
Refund Approval & Processing
Once the returned item is received and inspected, we will notify you via email regarding approval or rejection.
- Approved refunds will be processed within 5–7 working days
- The refund amount will be credited to the original mode of payment
- Bank or payment gateway processing times may vary
Partial or No Refunds
Refunds may be refused if:
- The product is used or damaged after delivery
- Original packaging or tags are missing
- The return request does not meet policy conditions
6. Exchange Policy
Defective or Damaged Products
If you receive a defective or transit-damaged item, please notify us within 48 hours of delivery at admin@proudforces.com along with supporting images. A replacement or refund will be arranged after verification.
Incorrect Product Delivered
If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange reverse pickup or return instructions and ship the correct item.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank or payment account
- Contact your bank or payment provider
- If the issue persists, email us at admin@proudforces.com
8. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact us through the details available on our website.
Email: admin@proudforces.com
Phone: +91 99902 60416
Address: Ground Floor, H No 432, Village Prahaladpur, Bangar City, Near Hero Honda Showroom, New Delhi-110042, Delhi, India
Address- 2C, A-01, Sector 10, Noida-201301, Uttar Pardesh
Proud Forces
A Brand of VinSunTech Solution
Service Never Retires — Pride Never Fades 🇮🇳